| A |
Thank you for calling Michelle’s Closet.
How can I help you today? |
| B |
Hi, I’m calling about my order.
I bought a scarf for myself online, but it came in the wrong color. |
| A |
I’m so sorry about that.
Could you tell me ( 19 )? |
| B |
I wanted red, but the one I received was green.
Could you send me the right one instead? |
| A |
Of course.
We’ll send the red scarf right away. |
| B |
Thank you. Also, I’d like to get another one for my mother.
Her birthday is coming soon.
Do you have other colors? |
| A |
Yes, we also have navy and pink.
Which one ( 20 )? |
| B |
She likes bright colors, so I’ll go with the pink one. |